Terms of purchase

Privacy Policy
How to buy? 
Privacy Policy

Last Updated: July 1, 2022

 

1. THE POLICY

This privacy policy of the Online Shop (hereinafter referred to as “Policy”) is for information purposes, which means that it is not a source of obligations for the Customers of the Online Shop and the Application (it is not a contract or regulations).
The information contained in the Policy is general. Detailed information regarding the processing of specific personal data is available during their collection , each time in the content of the information clause placed in a visible and easily accessible place. This applies in particular to information about the purpose and legal basis of the processing of personal data, the period of their storage and the recipients to whom they are transferred.

All words, phrases and abbreviations appearing on this page and beginning with a capital letter (e.g. Seller, Online Shop, Electronic Service) should be understood in accordance with their definition contained in the Regulations of the Online Shop available on the vitamin360.com Online Shop.
In case of any doubts or contradictions between the Policy and the consents given by a given regardless of the provisions of the Policy, always the basis for taking and determining by the Administrator the scope of activities are voluntary consents or provisions of law. In the event of such a conflict between the Policy and the content of the information clauses provided by the Administrator when collecting personal data (usually under the forms in the Online Store and the information that a customer should follow is provided to him within the aforementioned information clauses.

 

2. THE ADMINISTRATOR

 

The administrator of personal data collected:

  • via the Online Shop (including using cookies or similar technology) or other communication channels with the Customer;
  • obtained on the basis of the Customer’s activity on the Internet, in Application

is the company Vitamin360 a.s. with registered office in Dunajská Streda (address of the registered office: Priemyselná 6734 Dunajská Streda 929 01, Szlovákia), IČO: 44 189 923, VAT: SK 2022616068 (contact at the above-mentioned address, e-mail address: info@vitamin360.com or telephone number: +4219 17 526 010
. – payment as per standard connection – according to the price list of the relevant operator) – hereinafter referred to as the “Administrator” and being also the Seller.
In case of giving additional consent, our business partners (listed below in paragraph 15) can become the administrators of your Personal Data obtained through the usage of technologies like cookies.

 

3. DATA CARE

 

Customer’s personal data is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (UE.L Journal of Laws No. 119, item 1) (hereinafter also: “GDPR”) and other currently applicable rules , i.e. throughout the entire period of data processing, legal provisions on the protection of personal data. Personal data means information about an identified or identifiable physical person (hereinafter: “Personal Data”). An identifiable natural person is a person who can be directly or indirectly identified, in particular on the basis of an identifier such as name, identification number, location data, internet identifier or one or more specific factors determining physical, physiological, genetic, psychological, economic, cultural or social identity of a natural person.
The Administrator takes special care to protect the interests of the data subjects, and in particular ensures that the data collected by him are:

  • processed in accordance with the law, fairly and transparently for the data subject;
  • collected for specific, explicit and legitimate purposes and not further processed in a way incompatible with those purposes;
  • adequate, relevant and limited to what is necessary for the purposes for which they are processed;
  • correct and updated as necessary;
  • kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the data are processed;
  • processed in a manner that ensures adequate security of Personal Data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by appropriate technical or organizational measures.

As indicated in the introduction, realizing how important the privacy of customers is, the Administrator protects not only users visiting the Online Shop or using an App, but also Customers who provided their personal data to the Administrator using other communication channels, i.e.:

  • the website https://www.facebook.com and any other websites marked or co-branded with the Facebook brand (including sub-domains, international versions, widgets and versions for mobile phones), whose operating principles are based on regulations made available in particular to https://www.facebook.com/legal/terms, rovided by Facebook Inc., respectively or Facebook Ireland Limited (hereinafter also “Facebook Service”), including via the Facebook Lead Ads function aimed at direct marketing of the Administrator’s own products or services. The rules for the protection and use of Personal Data by the Facebook Service are available, for example, at: https://www.facebook.com/policy.php. The Administrator has no influence on the content of the legal regulations of the Facebook Website, including Personal Data.
  • applications enabling advertising campaigns, including competitions, to be carried out by the Administrator of the Facebook Website.

 

4. THE PURPOSE OF DATA MANAGEMENT

 

Each time, the purpose and scope of data processed by the Administrator result from the consent of the Customer or the law and are further specified as a result of actions taken by the Customer in the Online Shop or other communication channels with the Customer. For example: Customer Personal Data may be processed in order to grant, present or give him dedicated offers and promotions, as high as possible tailored to his preferences(which may have a significant impact on it) only if the Client has given consent (not available to people who have not given such consent);

Possible purposes of processing Customer’s Personal Data by the Administrator are in particular:

a) conclusion and implementation of the Sales Agreement on Provision of Services (Account),or taking action at the request of the future Customer before its conclusion (We process your data to run your Account so that you can enjoy the benefits it offers, such as placing orders without having to fill out forms each time, access your purchase history, manage your consents in the service etc. and enable you to use other services available on our website);
b) conclusion and implementation of a Sales or Reservation Agreement, or taking action at the request of a future Customer before its conclusion (your personal data is needed for the implementation of your order and performance of the contract – in particular, confirmation of its submission and booking or sending selected product to you, as well as if necessary, contact you in this matter);
c) accepting and processing complaints;
d) conducting the competition, in particular selecting the winners of the competition and the implementation of prizes;
e) presenting advertisements, offers or promotions (discounts) regarding the products or services of the Administrator and its partners (current list available on Online Store) intended for all recipients, in particular for the purpose of implementing the contract for the provision of the Newsletter;
f) assessment and analysis of customer activity and information, including as part of the automated processing of Personal Data (profiling), to present general advertisements, offers or promotions (discounts), regarding the products or services of the Administrator and its partners, in a manner adapted to the interests the client (without, however, significantly affecting his / her decisions), in particular for the purpose of implementing the contract for the provision of the Newsletter, and market and statistical analysis;
g) pursuing claims and defense against claims, including third parties – if you use most of the functionality of the Online Store and Application;

h) to fulfil legal obligations resulting from regulations, e.g. tax and accounting regulations, especially in the case of paid contracts;
i) keeping correspondence with clients, including providing answers to clients’ messages.

In the case of an adult Client, with his additional consent, Personal Data may also be processed in order to present, create, award and implement dedicated ads, offers or promotions (rebates) for the Client’s products or services and its partners, as high as possible adjusted to his preferences (profiling), as a result of automated decision-making, which may cause legal effects or have a material effect on him, for example through a short-term rebate for a specific product only recently reviewed in our store ( this option is not available to people who are not adults or who are of age but have not consented to this).

 

5. THE SCOPE OF INFORMATION

 

The Administrator may process in particular the following Customer Personal Data:

a) using the Online Shop or Application:

  • Personal Data provided in the form when registering an Account, placing orders or making a Booking in the Online Shop (in particular: name and surname, e-mail address, contact telephone number, address [street, house number, apartment number, postal code, city, country) ], address of residence / business activity / registered office [if different from the delivery address], bank account number, and in the case of Customers who are not consumers additionally the company name and tax identification number [NIP]) and other data collected when using the Online Shop;

  • Personal Data provided in order to use the newsletter, provided when using the contact form, or provided when making a complaint;
  • Personal Data provided in order to participate in contests;
  • Other Data, in particular obtained on the basis of the Customer’s activity on the Internet, belonging to Vitamin360 a.s., including those obtained via the Online Shop, Application or other communication channels with the Customer using cookies and similar technologies,

b) Supplementing the data contained in the Facebook Lead Ads form, the User provides the Administrator with the Personal Data indicated in the form, which may include in particular: name, surname, e-mail address, telephone number;
c) Supplementing the data contained in the application forms enabling the Administrator to run advertising campaigns / contests on the Facebook Website, the User provides the Administrator with the personal data indicated in the form, including in particular: name, surname, correspondence address, e-mail address, phone number.

 

6. PROVIDING DATA

 


Providing Personal Data by the Customer in the Online Store is voluntary, however, it is necessary to use certain functionalities of our store, for example, to place an Order and settle by the Customer (conclusion and performance of the Sales Agreement), Account registration or making a Booking (conclusion and performance of the Agreement on Provision of Services) sign up for the newsletter or use our forms.

Each time, the scope of data required to conclude an appropriate contract is indicated in the Online Shop, (we mark the data, the application of which is necessary to conclude the contract / use a certain functionality) as part of other communication channels with the Customer or in the Regulations. The consequence of not submitting Personal Data may be the inability to effectively perform the above-mentioned activities.

 

7. THE LEGAL BASIS

 

The basis for the processing of the Customer’s Personal Data is primarily the necessity to perform the contract to which he is a party or the need to take action at his request prior to its conclusion (Article 6 paragraph 1 letter b) of GDPR). This applies mainly to Personal Data provided in the form when registering an Account, placing Orders and concluding the Sale Agreement ,or making Reservations in the Online Shop. as well as when subscribing to the newsletter. Also in the case of Personal Data provided to us in connection with the Customer’s complaint, the legal basis for their processing is the necessity to perform / service the contract for the sale of advertised goods.

In the case of data processing operations for the aforementioned marketing purposes, with the exception of those that are implemented as part of the newsletter, which operates on the basis of the regulations, the basis for such processing is the fulfillment of the objectives resulting from the legally legitimate interests pursued by the Administrator or his partners (Article 6 paragraph 1 letter f)RODO) of the GDPR), whereas in this case partners do not participate in processing of Client’s personal data. On the other hand the range in which Administrator’s partners can access this information – lawful basis of such processing is Client’s voluntary consent (Article 6 paragraph 1 letter f)RODO). In turn, the presentation, creation, award and implementation of advertisements, offers or promotions (rebates), which are based only on automated processing, including profiling, as much as possible, tailored to the Customer’s preferences, which may significantly influence Customer’s consumer decision are based on a voluntary consent of the Customer (Article 6 (1) (a) of the GDPR)(Article 22 paragraph 2 letter C). However, this applies only to mature Clients.


In other (other) purposes, the Customer’s Personal Data may be processed on the basis of:

a) voluntarily expressed consents – for example, persons joining contests, persons using contact forms (Article 6 (1) (a) of the GDPR);
b) applicable law when processing is necessary to fulfill the legal obligation of the Administrator e.g. when based on tax regulations or accounting one, The Administrator settles concluded sales contracts (Article 6 (1) (c) of the GDPR);
c) indispensable for purposes other than those mentioned above resulting from legitimate interests pursued by the Administrator or by a third party, in particular to determine, assert or defend claims, market and statistical analyses (Article 6 (1) (f) RODO).

 

8. PROFILING

 

The Administrator for the purpose of presenting general advertisements, offers or promotions (discounts), intended for all Clients, in a manner adapted to the interests of a given client, may read his preferences, e.g. by analyzing how often he visits the Online Shop. This allows a better understanding of the client’s expectations and adaptation to his needs- however, it does not significantly affect his decisions. Thanks to the use of advanced technologies by the Administrator, the above activities will often be performed by the system in an automated manner, thanks to which the content sent will be the most up-to-date and the client will be able to quickly become familiar with them.


In the case of adult customers, the analysis of interests or preferences will also be used to create, award and implement dedicated and customized ads, offers or promotions (discounts) in an automated manner, which may cause legal effects or have a similar effect on it, potentially limiting access to other clients (this option is not available to customers who are not adults and did not consent to such activities of the Administrator).It differs from ordinary “Profiling” ( i.e. adapting our messages, banners to your interests), because such activity can significantly influence your decisions as a consumer, so e.g. it may result in creating individual limited-time offer based on history of your purchases and online behaviour on our website, this offer will not be available to other customers. The more often a client uses the services of the Administrator and purchases its products, the better promotions and surprises can be prepared for him.

The Administrator may also process information about the Customer’s preferences, which may sometimes have the nature of Personal Data, and were granted to the Administrator by the Customer voluntarily through the functionality of the Application, including to limit the presented Products or Promotion to a specific pack (e.g. 90 capsules) or to specific categories (e.g., Men’s / Women’s / Children’s products).

 

9. TRANSFER OF DATA

 


Each time the catalogue of recipients of Personal Data processed by the Administrator results mainly from the scope of services used by the Customer.

The catalogue of recipients of the data also results from the consent of the client, or from the law, and is clarified as a result of actions taken by him in the Online Shop or Application.

In the processing of Personal Data, the Administrator’s partners may participate to a limited extent, in particular who technically help to run the Online Shop efficiently, or the Application, including communication with our clients (e.g. they support us in sending e-mails, and in the case of advertising activities – also in marketing campaigns), hosting services or telephone and IT services providers, carriers or agents performing orders, entities handling electronic payments or payments payment card in the Online Shop, companies that service the software, support the Administrator in marketing campaigns, as well as a provider of legal and consulting services.

On the above principles Customer’s Personal Data may be also transferred to companies from the eobuwie.pl Group referred to in point 20 below.

As part of marketing (advertising) activities, the Administrator uses the services of third parties that use cookies in the Online Shop / Application. The catalogue of these entities is detailed in the following sections of this Policy.

 

10. TRANSFER OF DATA TO THIRD COUNTRIES (OUTSIDE THE EUROPEAN ECONOMIC AREA)

 


As part of the Administrator’s use of the tools supporting his current activity, provided by e.g Google Customer’s Personal Data may be transferred to a country outside the European Economic Area, in particular to the United States of America (USA) or another country where an entity cooperating with it maintains tools for processing Personal Data in cooperation with the Administrator.

Appropriate security of the Personal Data provided was provided by the Administrator through the use of standard data protection clauses adopted pursuant to the European Commission’s decision and contracts for entrusting processing data that meet the requirements of the GDPR.M/p>

In the case of transmission of data from Europe to the USA, some entities located there may additionally provide an adequate level of data protection in the dams of the so-called Privacy Shield (more information is available at: https://www.privacyshield.gov/).

The customer has the right to obtain a copy of the Personal Data transferred to a third country, by contacting us.

 

11. CUSTOMER'S RIGHTS

 

Each customer has the right to:

  • lodging a complaint to the President of the Office for the Protection of Personal Data;
  • transfer of Personal Data that has been provided to the Administrator, and which are processed in an automated manner, and the processing takes place on the basis of consent or under a contract, e.g. to another administrator;
  • access to Personal Data (including, for example, receiving information that Personal Data is processed);
  • requests for rectification and limitation of processing (e.g. if Personal Data is incorrect) or deletion of Personal Data (e.g. if they were processed unlawfully);
  • withdrawal of any consent given to the Administrator, at any time to lodge an objection, the withdrawal of consent does not affect the processing carried out by the Administrator in accordance with the law before its withdrawal;
  • objecting to the processing of Personal Data relating to it in order to implement the legitimate interests of the Administrator or a third party, including in particular processing for marketing purposes, including profiling (if there are no other valid legitimate grounds for processing superior to the interests of the client).

 

12. DATA STORAGE PERIOD

 

Personal Data may be stored for the period of use of the Online Shop (but can be deleted three years after the Customer’s last activity as part of the Online Shop). For marketing activities – until the Customer raises an objection, if they are related to the technology of cookies and similar, depending on the technical issues, depending on time of deletion of these files while using the browser / device settings (although deleting files is not always the same as deleting Personal Data obtained through these files, hence the possibility of opposition).

If the processing of Personal Data depends on the consent of the Customer, the Personal Data may be processed until it is withdrawn.

In any case:

a) Personal Data will also be stored when the law (eg accounting or tax regulations) will oblige the Administrator to process them;
b) We will store Personal Data longer in case the Client had any claims against the Administrator in order to pursue claims by the Administrator, or to assert or defend against claims of third parties, during the prescription period defined by law, in particular the Civil Code.

Depending on the scope of Personal Data and the purposes of their processing, they can be stored for a different period of time.
In any case, a longer period of storage of Personal Data is decisive.

 

13. SENDING COMMERCIAL INFORMATION

 

The Administrator has the technical ability to communicate with the client remotely (e.g. e-mail).

Commercial information related to the Administrator’s or entities that cooperate with it (including entities from the vitamin360.com Group), commercial activities may be sent only on the basis of the consent given by the Customer, including after accepting the regulations of the newsletter service.

 

14. INDEMNITY

 

You agree to indemnify and hold Vitamin360 and our parents, affiliates (and their franchisees and licensees), and subsidiaries, officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our Web Site, your connection to our Web Site, your violation of these Terms and Conditions, or your violation of any rights of another party. This indemnity survives termination of these Terms and Conditions.

 

15. COOKIE POLICY

 

1. Who do the “cookie” files refer to?


Due to the fact that the cookies technology( or of functionality similar to cookies) used by the Administrator collects information about every person visiting the Online Shop, including within the Application, the following provisions of the Policy apply to people who use the Online Shop, regardless of whether they remain its clients (place orders, reserve products or have an account) ( hereinafter also “Visitor.”).


2. What technology do we use?


The Online Shop uses technology that Shops and accesses information on a computer or other device connected to the network (in particular using cookies or related solutions), in order to ensure maximum comfort when using the Online Shop, including for statistical purposes and for adapting to the interests of Visitor to the advertising content presented, the administrator’s partners and advertisers. During the visit to the Online Shop, data on the Internet activity of the Visitor may be automatically collected.

Due to the fact that the Administrator may use solutions with functionality similar to cookies – the following provisions of the Policy should be applied accordingly to these technologies.


3. What are “cookies”?


A cookie file is small text information sent by the server and stored on the side of the Visitor’s device (usually on the hard drive of the computer or on a mobile device). It Shops information that the Online Shop may need to adapt to the ways the Visitor uses it and to collect statistics about the Online Shop, including the Application (e.g. about which websites were visited, which elements are downloaded) and data about the domain name of the internet service provider or the country of origin of the Visitor. The technology that Shops and gains access to the Visitor’s ID enables the Application to work off-line and save the preferences of the logged-in Visitor. The application keeps the current ID of the Visitor until the User logs in to the Application, changes the Application site to the Online Shop operating in another country or uninstall (remove) the Application from the mobile device.


4. Do “cookies” collect your personal data?


When the Visitor uses the Online Shop, cookies are used to identify its browser or device – they can collect all kinds of information which, as a rule, do not constitute personal data (do not allow the identification of the Visitor). Some information, depending on their content and use, may, however, be associated with a specific person – assigning certain behaviours to a specific Visitor, e.g. by linking them to the data provided during the registration of an Account in the Online Shop – and thereby be considered as personal data.

In relation to information collected by cookies, which may be linked to a specific person, the provisions of the Policy relating to Personal Data apply, in particular regarding the rights of the data subject. An information on information collected by cookies is also made available, among others in the content of the information clause placed in a visible and easily accessible place during the first visit to the Online Shop.


5. On what legal basis do we use “cookies”?


Obtaining and storing information using cookies is possible on the basis of the consent of the Visitor. By default, web browsers or other software installed on a computer or other device connected to the network allow cookies to be placed on such devices by default, and thus to collect information about Visitors. On the web browser’s settings or within privacy settings on our website , the consent expressed on the use of cookie technology, including our business partners, may be modified or revoked at any time (but this can result in some functions of the Store not working properly). Withdrawal of consent does not affect the legality of the processing, which was made on the basis of consent before its withdrawal (detailed information on how to withdraw consent is presented in the next sections of this Policy). The basis for processing such obtained data is the justified interest of the Administrator – what is the need to provide the highest quality content presented by the Administrator by adjusting them to the preferences of Visitors and marketing – including direct – Administrator’s products and services or his partners, whereas in this case partners do not participate in processing of Client’s personal data. On the other hand the range in which Administrator’s partners can access this information – lawful basis of such processing is Client’s voluntary consent.

The cookies used are primarily to make it easier for the Visitor to use the Online Shop and the Application, for example, by “remembering” information once so that it does not have to be provided every time, as well as to adjust their content, including advertising, to her preferences. Cookies are also used to increase the usability and personalization of the content of the Online Shop and Application sites, including the presentation, creation, award and implementation of advertisements, offers or promotions (discounts) dedicated to a given Visitor in accordance with its interests (applies only if it is of age and agreed to such action).


6. What are the cookies used for?


By using the cookies technology in the Online Shop, it is possible to get familiar by the Administrator with the visitor’s preferences – for example, by analysing how often he visits the Online Shop, or if and what products he buys in eobuwie.pl offline Shops. Analysis of online behaviour helps to better understand the habits and expectations of Visitors and to adapt to their needs and interests. Thanks to this technology, it is possible to present to Visitors advertisements suited to their needs and interests (for example, advertising resulting from recent browsing only in the “shoes” category) and preparation for adult Visitors who agreed, better promotions and surprises.

Based on cookies, the Administrator also uses technology that allows reaching with the advertising message to Visitors who have visited the Online Shop or Application while using their websites.


7. Can you oppose the use of information from “cookies”?


The Visitor may oppose the Administrator’s actions undertaken for the purpose described above. If the Visitor agrees, therein to present, create, assign and implement dedicated advertisements, offers or promotions (sales) adapted to his preferences, it may be withdrawn at any time – but this will not affect the lawfulness of processing that has been carried out basis of consent before its withdrawal.


8. What kind of “cookies” are used by us, and are they harmful?


Cookies used in the Online Shop are not harmful to the Visitor or to the computer / terminal device used by one, therefore we recommend not to use them in browsers. The Online Shop uses two types of cookies: session cookies that remain stored on the visitor’s computer or mobile device until you log out of the website or disable the software (web browser) and persistent, which remain on the visitor’s device for the time specified in the parameters of file cookies or until they are manually removed in a web browser.


9. How long will the information collected by “cookies” be stored?


Depending primarily on the purposes and legal grounds for processing Personal Data collected by cookies, they may be stored for a specific time indicated in point. 13 of Policy.

The Personal Data collected about cookies for a Visitor who is not a Customer will be kept until opposition is filed. The Administrator can delete Personal Data if for 3 years they will not be used for marketing purposes, unless the law will oblige the Administrator to process Personal Data longer.
Part of the Personal Data may be stored longer in case the Visitor has any claims against the Administrator, or in order to assert claims by the Administrator or defend against claims also of third parties, during the prescription period defined by law, in particular the Civil Code.

In any case, a longer period of storage of Personal Data is decisive.

 

16. CONTACT US

 

At any time, one can contact with the Administrator by sending a message by post or via e-mail to the Administrator’s address indicated at the beginning of the Policy, or by phone at the phone number indicated at the beginning of the Policy or on the Facebook Website.

The Administrator correspondence for statistical purposes and for the best and quickest response to appearing inquiries, as well as in the scope of complaint settlements and decisions made on the basis of notifications about administrative interventions in the indicated Account. The addresses and data collected in this way will not be used for communication for purposes other than the implementation of the application.

In the case of contact with the Administrator in order to perform specific actions (eg submit a complaint using the form), the Administrator may again ask the person to provide data, including personal data, e.g. in the form of name, surname, e-mail address, etc. to confirm its identity and allow for the return of contact in a given matter and to perform the requested action. Providing these data is not mandatory, but it may be necessary to perform activities or obtain information that is of interest to the person.

 

17. DATA PROTECTION

 


The Administrator, taking into account the state of technical knowledge, the cost of implementation and the nature, scope, context and purposes of processing and the risk of violating the rights or freedoms of individuals with different probability of occurrence and threat severity, apply appropriate technical and organizational measures to ensure protection of Personal Data processed for threats and categories of data covered by the protection, in particular, protects the data against their being made available to unauthorized persons, being taken away by an unauthorized person, processed in violation of applicable laws and changing, loss, damage or destruction. Providing information on technical and organizational measures that provide protection of processing outside may undermine their effectiveness, which jeopardizes the proper protection of Personal Data.

The Administrator provides for example, the following technical measures to prevent the unauthorized access and modification of Personal Data sent electronically:

  • Securing the data set against unauthorized access.
  • SSL certificate on the Online Shop pages where Personal Data is provided.
  • Encryption of data used to authorize a person using the functionality of the Online Shop.
  • Access to the Account only after providing an individual login and password

 

18. LINKS TO OTHER WEBSITES

 

The Online Shop may contain links to other websites. The administrator encourages you to read the terms and privacy policies used for other websites. This Policy applies only to the Administrator’s activities indicated.

 

19. CHANGING THE POLICY

 

The Administrator can change the Policy in the future – this may occur, among others for the following important reasons:

  • changes in the binding provisions, in particular regarding the protection of Personal Data, telecommunications law, services provided electronically and regulating consumer rights, affecting the rights and obligations of the Administrator or the rights and obligations of the data subject;
  • development of functionality or Electronic Services dictated by the progress of Internet technology, including the application / implementation of new technological or technical solutions affecting the scope of the Policy.

Each time the Administrator places information about changes in the Policy as part of the Online Shop and in the Application. With every change, the new version of the Policy will appear with a new date.

How to buy? 
1. PRIVACY & SECURITY

1.1. WHAT IS YOUR PRIVACY POLICY?

We care about the privacy of our customers. Please read our entire Privacy and Cookies Policy.


1.2. 
IS MY CREDIT CARD INFORMATION KEPT SECURE?

We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.


2. ACCOUNT

2.1. OPENING AN ACCOUNT

Opening an account on vitamin360.com is easy. Simply click Login/Register or when you place an
order, you will be prompted to sign up with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track
and receive e-mails about your order.


2.2. ACCOUNT BENEFITS 

Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits…

    • News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas
      and more.
    • Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.
    • Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!

2.3. MANAGE YOUR ACCOUNT

It’s easy to change your account information online, at any time. Simply click rel="noopener">My Account now to access your account. If you have forgotten your password, click here.

2.4. DO I NEED TO SET UP AN ACCOUNT TO SHOP ON THE WEBSITE?

If you want to purchase products online you may set up an account. However, you don’t need to set it up, if you don’t want it. You may browse, learn, and comparison-shop as long as you like.


2.5. I HAVE CHANGED MY ADDRESS, EMAIL ADDRESS. HOW DO I CHANGE MY ACCOUNT INFORMATION?

Click on My Account at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including billing and/or shipping address, email address and password.


2.6. I'VE FORGOTTEN THE PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO?

Click on “Login/Register” at the very top of the home page. A window will appear where you need to click on href="https://vitamin360.com/wp-login.php?action=lostpassword" target="_blank" rel="noopener noreferrer">Lost your password? Follow the directions for receiving a new password instantly via email. Still have questions? Please contact us at info@vitamin360.com.

 

2.7. HOW DO I "SIGN OUT" OF MY ACCOUNT?

If you are using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.

IF YOU ARE SIGNED IN:

You will see My Account in the upper-right navigation bar. If you hover over it, the final option on the list will be ‘Logout.’ Click this option and you will be signed out.

 

3. PRODUCTS
3.1. HOW DO I FIND A PRODUCT ON THE WEB SITE?

There are two ways to find the products you are looking for on www.vitamin360.com: Searching by Keyword in the search box or by Browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.
SEARCH

Search by keyword(s) by typing a related word to the product or the product’s item number in the Search box. For example: “Multivitamin.” Simply click “Search Icon” and the Search results will be displayed. You can refine your search by selecting a Brand or Price from the drop-down menu provided.

 

SEARCH TIPS

Here are some tips for narrowing your search and helping you find what you are looking for:

    • Double-check the spelling: misspelled words will often return limited or zero results
    • Use multiple words effectively: you can use more than one word to find specific types of products, for example: “Iron Supplements” instead of simply typing in “Supplements.”
    • Use the sort tools such as Brand or Price to help you refine your initial search.
BROWSE

Browse through our entire selection of products by:

    • Clicking on a particular category, such as “Vitamins & Supplements.”
    • Narrowing your selection to a specific group within that category, such as “Fish oils”.
    • View lists of products as well as our featured items.
    • Selecting a specific product based on the categories you’ve browsed through.

3.2. A PRODUCT I WISH TO BUY HAS BEEN DISCONTINUED. WHAT CAN I DO?


We’re sorry, but we are not able to order products that have been discontinued.

3.3. WHAT DOES THE PRODUCT DETAIL PAGE CONTAIN?

Our Product Detail pages contain all the information you need to learn more about a product. Check out all the features of a Product Detail page below:

    • Pricing Information is located at the top of the page. You will see a Regular Price and a Sale Price if the item is on sale
    • Images offer you a visual of the product. You can see a larger view of the product by clicking on the image or the “Zoom” tab.
    • Product Descriptions give you detailed information pertaining to the product. The description appears as the first tab of information below the pricing information and images.
    • Also “Choose an option” menu offers alternative sizes, flavors or formulas that are available for a particular product.
    • Item Availability is simple, as all products displayed on the site are In-Stock
    • Related Products offer you the chance to add products to your cart that complement the product you are interested in buying.

3.4. SHARE INFORMATION

If you find a product on www.vitamin360.com that you wish to show to others, simply click on the given social media icon on the Product Detail Page. You will be prompted to the given social media site to fill-out a form with your personalized message. Click “Share” and it will be posted on the given social media site.

3.5. SHOPPING CART

When you are shopping on www.vitamin360.com and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there until they are purchased, removed, out of stock, or moved to your Wish List. Options in the Shopping Cart include:

    • Review your order. This ensures the accuracy of items in your Shopping Cart and the quantity selected.
    • Update the quantity. To do this, simply type in the quantity you wish to purchase, or click on “+” or “-“ and click “Update Cart.”
    • Remove an item from your Shopping Cart. To remove an item, click on “X,” or change the quantity to zero and click “Update Cart.”
    • Return to shopping. If you wish to continue shopping on www.vitamin360.com click on “Continue Shopping” to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on “Shopping Cart.”
    • Proceed to secure Checkout. When you are ready to purchase your item(s), click on “Proceed to Checkout.” Our checkout process is fast, easy and secure.

3.6. CHECKOUT

You are now ready to complete your purchase.
RETURNING CUSTOMERS:

Sign In. First, sign in using your email address and password. If you forgot your password, click here.

    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
    • Your account stores information such as your billing and shipping address. It also offers you order tracking capabilities. The password ensures that only you can have access to your account information.

Confirm or Add Billing / Shipping Address.

    • Confirm your billing / shipping information
    • To add or change billing / shipping address, complete or change the relevant form fields

 

Select Shipping Options. Select a shipping method for your item(s).

Apply Coupons And Select A Payment Option. At this time, you must select your payment method.

    • If you have a Promotion or Discount Code, enter it in the box under “Have a coupon?” and click “Apply Coupon”
    • Select a payment method

Complete Your Order. If all informations have been given, you only need to click on the “Place Order” button.

Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed.


NEW CUSTOMERS:

Create An Account (Optional) Or Take a Guest Checkout. WIth filling the password field your account will be created automatically after having your order placed. If you do not wish to create an account at this time, simply skip filling the password field. You will have the option to create an account later.

    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
    • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s).
    • The password ensures that only you can have access to your account information.

Enter Billing Address. Enter your billing address in the fields below.

  • Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If you are not paying with a credit card, this address will allow us to contact you if any issues arise with your order.

Select Item Destination / Shipping Options. Select a shipping address for your order.

  • Enter your shipping address if it differs from the billing address and indicate where you would like your order sent.

Apply Coupons And Select A Payment Option. At this time, you must select your payment method.

  • If you have a Promotion or Discount Code, enter it in the box under “Have a coupon?” and click “Apply Coupon”
  • Select a payment method

Complete Your Order. If all informations have been given, you only need to click on the “Place Order” button.

Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed.

Saving Your Account Information. If you filled the password field of the checkout form your account will be created automatically and you become a registered user. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your account information.

 

4. YOUR ORDER

4.1. HOW DO I PLACE AN ORDER?

  • Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
  • When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart
    page or the top right corner of the page you are using.
  • Enter your billing, shipping and payment information as directed.
  • Confirm your order by clicking the “Place Order” button at the bottom of the confirmation page.

 

4.2. CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE SUBMITTED IT?


We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not
able to make any changes once the order has been submitted.

4.3. CAN I CANCEL MY ORDER ONCE IT HAS BEEN SUBMITTED?


We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.

4.4. WHEN AM I CHARGED FOR THE ITEMS THAT I ORDERED?

Your credit card is charged once your order has been placed in our system.

4.5. CAN I VIEW ORDERS I'VE PLACED IN THE PAST?


Yes. Click on the My Account option at the very top of the home page. Log in using your email address and password. You’ll
then be able to view your order history under “Orders”.

4.6. WILL YOU NOTIFY ME IF THERE ARE PROBLEMS WITH MY ORDER?


We will immediately notify you by email of any complications with your order.

4.7. E-MAIL NOTIFICATIONS ABOUT YOUR ORDER

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.

Shipment Confirmation. This e-mail confirms that your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on your shipping location.

Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please drop an email at info@vitamin360.com immediately so
the problem can be addressed.

 

4.8. WHERE DO I FIND THE STATUS OF MY ORDER?


Check the status of your most recent orders by visiting the My Account / Orders page. This is the easiest and fastest way to
get the most current information regarding your Vitamin360.com orders.

When you click on My Account / Orders you will be prompted to log in with your saved account e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click the “Track” button under the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

 

4.9. UNDERSTANDING THE STATUS OF MY ORDER

 

The status of your order is available in your Order History right after you place an order and is automatically updated each time your order moves a step further in the process.

 

4.10. HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?


The status of your order is supplied by Vitamin360.com, and your order status between the time you place it and the time it
ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as GLS, DPD) that may provide tracking information until your order is delivered. The tracking information is accessible from your Order History on our website when it becomes available.

4.11. TRACKING YOUR ORDER


At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information.

However, it may take up to 3 full business days before the package is checked into the delivering carrier’s tracking system after shipment.

That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

Orders placed on www.vitamin360.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the the carrier that is delivering your item(s).

 

4.12. FINDING YOUR ORDER STATUS


The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address
    keeping you up-to-date about the status of your order.
  • Visit the website. Sign In for Your Order History at www.vitamin360.com 24 hours a day. If you signed up for a vitamin360.com
    account, you may view information about your most recent orders as well as past orders.
  • Contact us. If you still have questions about your order, please contact us via e-mail at info@vitamin360.com.

 

4.13. I'M MISSING AN ITEM FROM MY ORDER. WHAT DO I DO?


If an item is missing from your order please check your invoice if the missing item is listed on it, or check your email
confirmation for possible multiple tracking numbers. (Order may have been sent in multiple packages).

4.14. WHEN WILL MY ORDER SHIP?


Delivery of your items can take anywhere from 2 to 10 full business days except for Military APO/FPO addresses, depending
on your location what you select at Checkout. Business days are Monday-Friday, excluding federal holidays.

4.15. WHAT DO I DO IF MY PACKAGE IS DAMAGED?


When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred
during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

If there is extensive damage to the package, refuse the order and contact a Customer Service Representative at info@vitamin360.com. Please be sure to attach your order number within the email.

 

4.16. MY ORDER NEEDED VERIFICATION. WILL IT SHIP TODAY?

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting additional information from you.


4.17. CHANGING OR CANCELLING YOUR ORDER

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.

If your order is cancelled, you will receive an important notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

After you have clicked “Place Order,” your order begins to process and you cannot cancel or change your order.* Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want.

* Note: You may only cancel your order if you receive an e-mail notifying you that:

  • We are unable to process your payment information. Please contact us immediately at info@vitamin360.com if you wish to cancel your order.

 

5. PRICING & PAYMENT

5.1. WHEN DO THE PROMOTIONS AND PRICES ON THE WEBSITE CHANGE?

Prices and promotions on our website can be updated at any time.

 

5.2. HOW DOES THE BUY ONE GET ONE HALF OFF PROMOTION WORK?


Mix and match from any items for any of the brands included in the promotion. Buy One Get One Half Off Promotion is valid for a limited time. Please refer to the promotion disclaimer in the footer during the promotion period for further details.

5.3. WHAT FORMS OF PAYMENT DO YOU ACCEPT?


We accept the following payment methods:
    • Credit/Debit Card (with QENTA payment provider)
    • Stripe payment
    • Direct bank transfer

5.4. DO I NEED TO PAY SALES TAX WITH MY ORDER?


Yes, the taxes will be final on your order confirmation.

The amount of tax charged is based on selected countrie's tax rates.

 

5.5. REDEEMING DISCOUNTS & CODES


Steps for redeeming a Promotion or Discount Code:

    1. On the Payment page in Checkout, enter the code exactly as it appears, in the box next to “Coupon Code”
    2. Codes are case sensitive.
    3. Click “Apply Coupon”.

If your discount qualifies, it will be displayed in the payment summary. Only one Promotional Discount code per order will be accepted.


5.6. BANK TRANSFER

Pay via bank transfer


After you confirm your order, we will display instructions for payment via bank wire transfer in the order confirmation e-mail. Please wire the total of your order, including bank charges at both the sending and recipient bank, within 5 working days. If we do not receive your full payment within 5 working days, your order may be returned to general stock. Please note that your order will not ship until our bank has confirmed receipt of your wire payment, which usually takes several business days.

6. SHIPPING

6.1. INTERNATIONAL TERMS & CONDITIONS


Please carefully read the following terms and conditions concerning International orders from Vitamin360.com.

Any applicable taxes will be included in amount due at time of check-out. No additional fees charged at time of delivery; arrival times may vary based on border clearance delays.

The order total presented at Checkout will be the exact amount that you will be billed.

Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.

    • Please allow additional delivery time for orders with a shipping destination outside of the European Union.
    • All prices on vitamin360.com are shown in U.S. dollars (USD), EURO (EUR) and HUF (Hungarian Forint). The price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout.
    • If you have any questions concerning your order and you currently live outside of the European Union, you must contact us via e-mail at info@vitamin360.com.

By ordering goods from this website, you hereby authorize a licensed customs broker chosen by EUROCARGO to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.

DISCLAIMER

No Returns – Due to shipping time frames for customers outside of the European Union, all Sales are Final. Customers outside of the European Union assume all risk and liability. Returns to Vitamin360 location or back to the point of origin will not be accepted for a refund or exchange.

 

6.2. ITEM AVAILABILITY 

All items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.

IN-STOCK ITEMS

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

 

6.3. SHIPPING METHODS & COSTS

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Business days are Monday-Friday, excluding observed holidays within the European Union.

 

6.4. SHIPPING RULES & RESTRICTIONS

    • Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the Europan Union.
    • Please drop an email to a Customer Service Specialist at info@vitamin360.com if you have any questions.

6.5. WHEN WILL MY ORDER SHIP?

We make every effort to ship your order the next day if it is placed before 10 a.m. CET (Central European Time) and if all items are in stock.

 

6.6. WHERE ARE YOU SHIPPING MY ORDER FROM?

We are currently operating distribution center in Slovakia, Europe.


6.7. WHAT SHIPPING CARRIERS DO YOU USE?

Your package can ship any of 2 ways:

    • GLS 
    • Packeta

 

6.8. DO YOU REFRIGERATE PRODUCTS DURING SHIPPING?

Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.

6.9. HOW CAN I DETERMINE THE EXACT SHIPPING COST FOR INTERNATIONAL ORDERS?

International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

 

6.10. WHAT ARE YOUR SHIPPING OPTIONS? HOW MUCH DOES EACH COST, AND HOW LONG WILL IT TAKE?

For detailed shipping charges please check our ‘Shipping‘ & ‘Get Free Delivery!‘ page.

Rates vary based on total weight and final destination.

 

6.11. CAN CUSTOMERS OUTSIDE THE EUROPEAN UNION ORDER FROM THE WEBSITE?

Yes. The order and payment methods for orders are the same as for domestic orders. For more information, please see above, or visit our ‘Shipping‘ & ‘Get Free Delivery!‘ page.

 

6.12. CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.


6.13. WILL YOU NOTIFY ME WHEN MY ORDER HAS BEEN SHIPPED?

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

 

7. RETURN POLICY

7.1. DAMAGED / DEFECTIVE ITEMS

If you receive a damaged or defective item, contact a Customer Service Representative within 2 days of delivery at info@vitamin360.com. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Vitamin360.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

 

7.2. RETURNING AN ITEM

The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

    • Please refer to your packing slip for return information.
    • Pack the item securely in the original package, if possible.
    • Please include your order number, billing name, and address with the item.
    • All products must be returned, unused in original boxes, and with all paperwork and accessories to ensure full credit.
    • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
    • Ship the return package to:

      Vitamin360 a.s.
      6000 Kecskemét
      Nap utca 1
      Hungary

       
    • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
    • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies do not apply to all items.

7.3. WHAT SHOULD I DO IF MY ITEMS ARRIVE DAMAGED OR DEFECTIVE?


We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at info@vitamin360.com or call us at +4219 17 526 010. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

7.4. WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

If you received the wrong product, flavor, size or color, simply e-mail us at info@vitamin360.com or call us at +4219 17 526 010. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

 

7.5. WHAT IS YOUR RETURN ADDRESS?

Our return address is:

Vitamin360 a.s.
6000 Kecskemét
Nap utca 1
Hungary

8. COUPONS & PROMOTIONS

8.1. HOW DO I GET COUPONS FROM VITAMIN360.COM?

You may provide us with your email address on the form in the bottom area of the website to make sure we have your information for upcoming promotions.

 

8.2. MY COUPON IS NOT WORKING. WHAT DO I DO?

    • Make sure you have met the minimum purchase requirement stated on the coupon.
    • Check that the coupon is not expired

8.3. HOW DO I REDEEM COUPONS ON THE WEBSITE?

During the checkout process, you will be able to enter your coupon information when you enter your payment information.

 

9. CUSTOMER CARE

9.1. HOW DO I CONTACT CUSTOMER SUPPORT?

To submit a question or comment to us using the Contact Form. Once you have entered your question or comment in the fields provided, click Submit to send it to us.

For product inquiries or additional questions, customers may call +4219 17 526 010 – on business days from 8:00 AM CET to 16:30 PM CET.